Support

If you need assistance then rest easy, you’re in the right place!

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Support Desk & Knowledge Base

If you have an issue that please note that you can access our support desk 24/7 at support.bounce-broadband.com, or alternatively you can call us on (044) 93-626-41 during business hours

Our Knowledge Base is also available 24/7 to cover your other frequently asked questions.

If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by sending an email to support@bounce-broadband.com. We will respond as soon as possible and will be more than happy to help you resolve any issues you are experiencing.

Please provide as much information as possible in your support request, including:

  • your name,
  • your contact details,
  • your account number, and
  • any error messages.

Commonly Requested Information

DNS Servers

Preferred DNS Server: 84.203.254.34
Alternate DNS Server: 84.203.255.34

Outgoing Mail Server

mail1.bounce-broadband.com

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